Renésens is a trademark registered with INPI since December 27, 2022, protected by the provisions of articles L713-1 to L713-6 of the Intellectual Property Code.
Webmaster: Vincent Monneger - vincent@digi-9.com
1. Site Publisher
In accordance with the provisions of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the Renésens website are informed of the identity of the various parties involved in its creation and monitoring.
The website www.re-ne-sens.com is published by Renésens, operating under the legal status of Individual Entrepreneur, registered under SIRET number 95264063900011.
Postal address: 42 bis, avenue Carnot - 94500 CHAMPIGNY SUR MARNE
Phone: 06.23.58.58.61
Email address: charline@re-ne-sens.com
Publication Director: Charline Gervaise
2. Website Hosting
The website www.re-ne-sens.com is hosted by:
Host name: Webflow
https://webflow.com/
3. Activities and Services Offered
The site offers services in:
Parenting support services are accessible directly through an e-commerce platform integrated into the site.
4. Intellectual Property
All content on the website www.re-ne-sens.com (texts, images, graphics, logos, videos, etc.) is protected by intellectual property laws. Any reproduction, representation, modification, or adaptation, partial or total, of these elements without prior authorization is strictly prohibited.
Any unauthorized use of the site or any of its elements will be considered counterfeiting and prosecuted in accordance with articles L.335-2 and following of the Intellectual Property Code.
5. Personal Data Protection
In accordance with the General Data Protection Regulation (GDPR), information collected on the website www.re-ne-sens.com is intended for Renésens for managing your requests and improving our services.
Data controller: Charline Gervaise
Purpose of data collected: order management, sending information, workshop registration, offers and promotions.
Right of access, rectification, and objection: You may exercise your rights by contacting us at: charline@re-ne-sens.com
(See below - privacy policy link)
6. Terms and Conditions of Sale (T&C)
Services offered through the e-commerce platform are subject to terms and conditions of sale accessible below (link). These conditions govern the terms of booking, payment, cancellation, and refund of services offered.
7. Liability
Renésens strives to provide reliable and updated information. However, the company cannot be held responsible for possible errors, omissions, or service interruptions.
8. Applicable Law
These legal notices are governed by French law. In case of dispute, the competent courts will be those of the company's place of domicile.
Preamble
These Terms and Conditions of Sale (T&C) govern the contractual relationship between Renésens, registered under SIRET number 9526406390001, and any individual or legal entity wishing to make a purchase through the e-commerce platform accessible on the website www.re-ne-sens.com (hereinafter "the Site").
By validating an order on the Site, the customer declares that they accept these T&C in their entirety without reservation.
1. Purpose
These T&C aim to define the rights and obligations of the parties in the context of online sales of services offered by Renésens, including:
2. Services Offered
Services offered for sale on the Site are described precisely in their respective pages (content, duration, price, execution terms). Renésens strives to ensure the accuracy of information but cannot be held responsible for any errors.
3. Order
3.1. Order Process
The customer selects the services they wish to order on www.re-ne-sens.com. Once services are added to the cart, the customer validates the order after verifying the details and acknowledging these T&C.
3.2. Order Confirmation
The order is considered confirmed after receipt of full payment and the confirmation email sent by Renésens.
3.3. Modification or Cancellation
Any modification or cancellation of an order must be communicated in writing (email) no later than 48 hours before the service date. Fees may apply (see article 6).
4. Prices and Payment Methods
4.1. Pricing
Service prices are indicated in euros (€) including all taxes (VAT included). Additional fees may apply for home services, private spaces, or outside the Paris region.
4.2. Payment
Payment is made online by credit card through a secure system, or any other payment method offered on www.re-ne-sens.com. The order will only be validated after confirmation of full payment.
5. Right of Withdrawal
In accordance with article L221-18 of the Consumer Code, the customer has 14 days from order validation to exercise their right of withdrawal.
However, this right does not apply to:
To exercise this right, the customer must send a written request to charline@re-ne-sens.com.
Refunds will be processed within 14 days of receiving the request.
6. Cancellation and Postponement
6.1. Cancellation by Customer
In case of cancellation less than 48 hours before the scheduled service date, no refund can be made.
6.2. Cancellation by Renésens
If Renésens must cancel a service for reasons beyond its control, the customer will be informed as soon as possible and will have the choice between a full refund or rescheduling the service.
7. Liability
Renésens commits to providing the services described on the site. However, its liability cannot be engaged in case of temporary site unavailability, technical problems beyond its control, or errors in information provided by the customer.
8. Personal Data Protection
Data collected during ordering is necessary for service management. It is processed in accordance with our privacy policy (see below - link).
The customer has the right to access, rectify, and delete personal data, which they can exercise by contacting charline@re-ne-sens.com.
9. Disputes and Applicable Law
These T&C are governed by French law. In case of dispute, an amicable solution will be sought before any legal action. If no agreement is reached, the competent courts will be those of Renésens' place of domicile.
10. Contact
For any questions or requests regarding these T&C, you can contact:
Email: charline@re-ne-sens.com
Phone: 06.23.58.59.61
Postal address: 42 bis avenue Carnot, 94500 Champigny sur Marne
Renésens is committed to respecting your privacy, protecting the information you provide, and preserving its confidentiality.
Renésens does not sell your personal data, which is used only out of necessity or for statistical and analytical purposes.
Renésens prohibits itself from processing, hosting, or transferring information collected on its Customers to a country outside the European Union or recognized as "inadequate" by the European Commission without prior notice to the customer. However, Renésens remains free to choose its technical and commercial subcontractors provided they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
Renésens undertakes to take all necessary precautions to preserve the security of Information and ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of Charline Gervaise, she must inform the customer as soon as possible and communicate the corrective measures taken.
Furthermore, Renésens does not collect any "sensitive data."
The user's personal data may be processed by subsidiaries of the website www.re-ne-sens.com and subcontractors (service providers), exclusively to achieve the purposes of this policy.
1. Types of Data Collected
2. Purposes of Data Processing
Renésens may process all or part of the data:
3. Legal Basis for Data Processing
4. Data Sharing
Data may be shared with:
5. Data Retention Period
Data is retained for a limited time:
6. Right of Access, Rectification, and Objection to Data Collection
In accordance with current European regulations, users of the website www.re-ne-sens.com have the following rights:
As soon as Renésens becomes aware of a user's death and in the absence of instructions from them, Renésens undertakes to destroy their data, unless their retention proves necessary for evidentiary purposes or to meet a legal obligation.
7. Cookies
Navigation on the website www.re-ne-sens.com may result in the automatic installation of cookie(s) on the user's computer. A cookie is a small file that does not allow user identification but records information related to a computer's navigation on a site. The data thus obtained aims to facilitate subsequent navigation on the site and is also intended to allow various frequency measurements.
Users are informed that refusing to install a cookie may result in the inability to access certain services. However, it is possible to configure one's computer to refuse cookie installation. Since each browser's configuration is different, users are invited to refer to their browser's help menu to learn how to modify their preferences regarding cookies. Users can also choose to use "anti-spy" software that prevents cookie installation, such as audience analysis cookies.
For any questions or requests regarding data privacy, T&C, and legal notices, you can contact us at the following addresses:
.png){kind=small}
.png){kind=small}