Legal notice

Preamble

These Terms and Conditions of Sale (T&C) govern the contractual relationship between Renésens, registered under SIRET number 95264063900011, and any individual or legal entity wishing to book a service or make a purchase on the website www.re-ne-sens.com (hereinafter "the Site").

By validating a booking or an order, the customer declares that they accept these T&C in their entirety without reservation.

1. Purpose

These T&C aim to define the rights and obligations of the parties in the context of online sales of the services and products offered by Renésens, including:

• Perinatal consultations (birth and breastfeeding preparation, breastfeeding, postpartum), online or at home
• Individual coaching (online, by phone or in person)
• Group workshops and circles
• Digital products: a guide and a pack of recorded classes
• Gift cards, to be used on support services

2. Services Offered

Services and products offered for sale are described precisely in their respective pages (content, duration, price, execution terms). Renésens strives to ensure the accuracy of information but cannot be held responsible for any errors.

3. Order

3.1. Order Process

The customer selects the service they wish on www.re-ne-sens.com. Support services are booked on the Cal.com booking platform the site links to: the customer picks a time slot, enters their details and pays for the service at the time of booking. Digital products and gift cards are purchased on the Site through secure online payment. In both cases, the customer validates their request after verifying the details and acknowledging these T&C.

3.2. Order Confirmation

The booking is confirmed upon receipt of full payment; a confirmation email is sent to the customer by the booking platform. Home services are subject to prior acceptance by Renésens, who checks that the address given lies within her travel area (see article 4.1); a request that is not accepted is refunded in full. Digital products and gift cards are delivered electronically as soon as payment is confirmed.

3.3. Modification or Cancellation

Any modification or cancellation of a booking must be made no later than 48 hours before the service date, through the link in the confirmation email or by email to charline@re-ne-sens.com (see article 6).

4. Prices and Payment Methods

4.1. Pricing

Service and product prices are indicated in euros (€) including all taxes (VAT included). Home services are offered within a defined travel area, whose list of towns is shown at booking. Outside this area, the customer may choose the same service online, or write to Renésens: a visit remains possible with Renésens' agreement, subject to additional fees agreed in advance. Additional fees may also apply to services held in a private venue.

4.2. Payment

Payment is made online by credit card, at the time of booking or ordering, through the payment provider Stripe, or any other payment method offered on www.re-ne-sens.com, including the Renésens gift card (see article 7). Bank details are entered and processed directly by the payment provider and are never stored by Renésens. The order will only be validated after confirmation of full payment.

5. Right of Withdrawal

In accordance with article L221-18 of the Consumer Code, the customer has 14 days from order validation to exercise their right of withdrawal.

However, this right does not apply to:

• Services fully performed before the end of the withdrawal period, with the express agreement of the customer.
• Services scheduled for a specific date (workshops, consultations).
• Digital content supplied without a physical medium (guide, recorded classes) whose delivery began with the customer's express agreement and waiver of their right of withdrawal.

To exercise this right, the customer must send a written request to charline@re-ne-sens.com.

Refunds will be processed within 14 days of receiving the request.

6. Cancellation and Postponement

6.1. Cancellation by Customer

A cancellation made more than 48 hours before the scheduled service date entitles the customer, at their choice, to a full refund or to rescheduling.

In case of cancellation less than 48 hours before the scheduled service date, no refund can be made.

6.2. Cancellation by Renésens

If Renésens must cancel a service for reasons beyond its control, the customer will be informed as soon as possible and will have the choice between a full refund or rescheduling the service.

7. Gift Card

7.1. Purchase and Delivery

The Renésens gift card is sold on the Site, for an amount in euros chosen from those offered or, from the minimum shown, freely, up to €1,000. It is paid online by credit card, and its code is delivered electronically as soon as payment is confirmed: on screen, and by email to the address given at payment.

7.2. Validity and Use

The gift card is valid for two years from purchase; its expiry date appears in the email that delivers it. After that date, it can no longer be used.

It pays for support services booked on the Site — consultations and coaching —, in one go or several, up to its balance. Several cards can pay for the same session, and any part the cards do not cover is paid online by credit card. It does not pay for workshops and group sessions, which are paid through a payment link or with a partner.

A session booked with a gift card is a request, confirmed by Renésens once the card has been checked.

The gift card cannot be exchanged for cash.

7.3. Right of Withdrawal

In accordance with article 5, the buyer has 14 days from purchase to exercise their right of withdrawal, as long as the card has not been used. They send a written request to charline@re-ne-sens.com; the amount paid is refunded by the payment method used, and the card is cancelled.

7.4. Cancellation of a Session Paid by Gift Card

A session paid in whole or in part by gift card follows the cancellation and rescheduling rules of article 6, which apply from the request, whether or not it has been confirmed, with one difference: where a refund is due, the part paid by gift card is credited back to the card, and only the part paid by credit card is refunded. A request that Renésens does not accept is handled the same way.

8. Liability

Renésens commits to providing the services described on the site. However, its liability cannot be engaged in case of temporary unavailability of the site or of the booking platform, technical problems beyond its control, or errors in information provided by the customer.

9. Personal Data Protection

Data collected during booking or ordering is necessary for service management. It is processed in accordance with our privacy policy (see below - link).

The customer has the right to access, rectify, and delete personal data, which they can exercise by contacting charline@re-ne-sens.com.

10. Disputes, Mediation and Applicable Law

These T&C are governed by French law. In case of dispute, an amicable solution will be sought before any legal action: the customer sends their complaint in writing to charline@re-ne-sens.com.

In accordance with articles L611-1 and following of the French Consumer Code, a consumer whose written complaint has not received a satisfactory answer may refer the matter, free of charge, to a consumer mediator. Contact details of the mediator Renésens is registered with: [to be completed].

If no agreement is reached, the competent courts will be those of Renésens' place of domicile.

11. Contact

For any questions or requests regarding these T&C, you can contact:

Email: charline@re-ne-sens.com

Phone: 06 23 58 59 61

Postal address: 42 bis avenue Carnot, 94500 Champigny sur Marne

Renésens is committed to respecting your privacy, protecting the information you provide, and preserving its confidentiality.

Renésens does not sell your personal data, which is used only out of necessity or for statistical and analytical purposes.

Renésens prohibits itself from processing, hosting, or transferring information collected on its Customers to a country outside the European Union or recognized as "inadequate" by the European Commission without prior notice to the customer. However, Renésens remains free to choose its technical and commercial subcontractors provided they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

Renésens undertakes to take all necessary precautions to preserve the security of Information and ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of Charline Gervaise, she must inform the customer as soon as possible and communicate the corrective measures taken.

Furthermore, Renésens does not collect any "sensitive data."

The user's personal data may be processed by subcontractors (service providers), exclusively to achieve the purposes of this policy.

1. Types of Data Collected

• Data you provide through the site's forms: for an organisation's request, your name, organisation, role, email address, and the subject and need described; for an application to the professionals' network, your name, profession, area of practice, languages, email address and message; to be notified of the release of an offer, your email address.
• Data you provide when booking on the Cal.com platform: name, email address, phone number where applicable, town and address for a home service, reason for the consultation where asked.
• Data related to a gift card: the email address entered at payment, to which the card is sent, and the card’s code, amount, balance and usage history. When a session is paid by gift card, Cal.com passes the booking and the answers to its form to the Site, so that the card can be checked and Renésens notified by email; the Site keeps only references (booking and session identifiers, time slot, booking number, payment of the balance due).
• Automatically collected data: IP address and technical characteristics of the browser, processed to protect the forms against bots and for the security of the site; anonymous audience data (pages viewed, country, device type), with no cookie and no individual identifier.
• Transaction-related data: order and booking details. Bank details are entered directly with the payment provider and do not pass through Renésens. The payment provider informs the Site of the payments received; the Site keeps only those for gift cards.

2. Purposes of Data Processing

Renésens may process all or part of the data:

• To manage bookings, orders and invoicing
• To issue and send gift cards, and to manage their use and refund
• To handle requests received through the site's forms and answer them by email
• To notify you of the release of an offer, when you asked for it
• To measure the site's audience anonymously and improve it
• To protect the site against bots and computer fraud

3. Legal Basis for Data Processing

• Performance of a contract or pre-contractual measures: bookings, orders, answering your requests.
• Consent: being notified of the release of an offer; it can be withdrawn at any time.
• Legitimate interest: site security, anonymous audience measurement.
• Legal obligations: for tax or accounting reasons.

4. Data Sharing

Data may be shared with:

• External service providers: website hosting, security and the site’s emails (Cloudflare), booking platform (Cal.com), payment provider (Stripe), video conferencing for remote appointments (Zoom), professional email receiving the forms' requests (Google Workspace), audience measurement (Umami). Some of these providers are established in the United States; transfers rely on the safeguards provided by the GDPR (the European Commission's standard contractual clauses or certification under the EU–US Data Privacy Framework).
• Legal authorities: if required by law.

5. Data Retention Period

Data is retained for a limited time:

• Billing-related data, including gift cards and their history: 10 years in accordance with accounting legislation
• Bookings and requests received through the forms: 3 years after the last contact with the user
• Email addresses of people to notify of an offer's release: until the announcement, or until consent is withdrawn
• Anonymous audience data: 6 months

6. Right of Access, Rectification, and Objection to Data Collection

In accordance with current European regulations, users of the website www.re-ne-sens.com have the following rights:

• Right of access (article 15 GDPR) and rectification (article 16 GDPR), updating, and completion of user data
• Right to lock or delete user personal data (article 17 GDPR) when inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication, or retention is prohibited
• Right to withdraw consent at any time (article 13-2c GDPR)
• Right to limitation of user data processing (article 18 GDPR)
• Right to object to user data processing (article 21 GDPR)
• Right to portability of data provided by users when such data is subject to automated processing based on their consent or a contract (article 20 GDPR)
• Right to define the fate of user data after their death and to choose to whom Renésens should communicate (or not) their data to a third party they have previously designated
• Right to lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr)

As soon as Renésens becomes aware of a user's death and in the absence of instructions from them, Renésens undertakes to destroy their data, unless their retention proves necessary for evidentiary purposes or to meet a legal obligation.

7. Cookies

The website www.re-ne-sens.com sets no tracking or advertising cookie, and audience measurement is done without any cookie or individual identifier: this is why no consent banner is shown to you.

When you open the booking calendar embedded in the site, the Cal.com platform sets its own cookies, strictly necessary to its operation and security (session, bot protection); they fall under its privacy policy. The site's forms are protected by Cloudflare Turnstile, which sets no cookie.

You can configure your browser to block cookies; the booking calendar may then not work, and booking remains possible by writing to charline@re-ne-sens.com.

For any questions or requests regarding data privacy, T&C, and legal notices, you can contact us at the following addresses:

Dedicated email address: charline@re-ne-sens.com

Postal address: Renésens, 42 bis avenue Carnot - 94500 Champigny sur Marne